As part of the care and consideration we provide to covered members, ASEBP offers the opportunity for you to appeal decisions with which you don't agree. Whether an individual claim has been denied or coverage you believe you are eligible for has been declined, you have options.

Appeals at ASEBP fall into two categories:

It’s that time again! As we exchange our flip flops for pumpkin spice, now’s a good time for some back-to-school reminders when it comes to your benefits.

Office Remains Closed to Walk-in Visitors

Our office remains closed to in-person traffic due to the COVID-19 pandemic, meaning the best way to reach us continues to be by phone or email. On September 1, we’ll be transitioning from our summer hours back to our extended contact centre hours—7:30 a.m. to 5 p.m., Monday to Friday.

We know you’re in the middle of your summer break and a new school year is probably the last thing on your mind—we get it, we really do—but a little planning now may save you out-of-pocket expenses later.

Another school year is coming to a close, and we can all agree that this break is definitely needed. But, before you set your sights on some much-needed R&R, here are a few items to keep in mind:

At the Alberta School Employee Benefit Plan (ASEBP), the safety of your personal information is our top priority. To help you, we’re highlighting some resourceful information to support you to do the same. We have detailed processes and procedures when it comes to collecting your personal information and checks and balances in place to ensure it’s secure. 

Here are a few ways to keep your information secure and keep you safe from benefit fraud: 

Starting this spring, we’ll be reducing our ecological footprint and giving you more autonomy with your My ASEBP accounts by transitioning all of your Explanation of Benefits (EOB) delivery method from paper to digital. Furthermore, while you can already access your dental predeterminations on My ASEBP, we’ll also be transitioning their delivery method to online only at the same time. If you’re not sure how this may affect you or for starters, what an EOB even is, here’s the lowdown.

Snowflakes, snowmen and snow angels…without a doubt, the winter season is here and that means the holiday season is just weeks away! 

Pre-COVID-19, many of us would already have our holiday travel plans set, whether out of province or beyond, without a thought for travel restrictions and isolation protocols. With our present reality of precautions, rules and regulations, we thought some travel tips and benefits information might help as you navigate the holiday season.

The highs of trick-or-treating season are over now, and with the holiday season just around the corner it’s a great time to think about our health, and in particular, type 2 diabetes. November is diabetes awareness month, and we want to help you focus on creating a lifestyle that keeps you well along your lifelong health journey. Fun fact: type 2 diabetes is entirely preventable! This is a big deal because it’s completely within our power to manage our wellness and be a good example for others in our lives.

Whether you just had a Wellness Spending Account (WSA) added to your plan or need a refresher, here’s everything you need to know to get the most from your credits!

Who

You know you have access to a WSA, but who else does? Well, it’s simple—if you’re on a single plan, you can submit eligible wellness-related expenses just for you, but if you’re on a family plan, eligible expenses related to your dependants can be submitted.

If you’re returning to work in September to reduced hours, or in a casual position, you may discover that you no longer qualify for your employer’s Alberta School Employee Benefit Plan (ASEBP) benefits. Eligibility for ASEBP benefits requires you to work a certain number of hours, as outlined by your employer.