Contact Us
To ensure everyone’s safety during COVID-19, our office is closed to walk-in visitors until further notice.
Have a question? Not a problem. Get in touch with us in the way that works for you:
Benefit Inquiries
Travel Emergencies
Toll-free in Canada and USA: 1-888-772-2583.
In all other countries, or if you have difficulties with the toll-free number, call collect: 1-403-225-4289
General Inquiries
Phone 780-438-5300
Toll Free 1-877-438-4545
Allendale Centre East
Suite 301, 6104-104 Street NW
Edmonton, AB T6H 2K7
Hours of Operation
Contact Centre Hours (September to June)
7:30 a.m. – 5 p.m.
Monday to Friday
Contact Centre Hours (July and August)
8 a.m. – 4:30 p.m.
Monday to Friday
Hours of Operation
8 a.m. – 4:30 p.m.
Monday to Friday
To ensure everyone’s safety during COVID-19, our office is closed to walk-in visitors until further notice.
Closed Days
Our offices will be closed on the following days:
- February 15, 2021 Family Day
- April 2, 2021 Good Friday
- April 5, 2021 Easter Monday
- May 24, 2021 Victoria Day
- July 1, 2021 Canada Day
- August 4, 2021 Heritage Day
- September 6, 2021 Labour Day
- October 11, 2021 Thanksgiving
- November 11, 2021 Remembrance Day
- December 24-28, 2021 Holiday
- January 3, 2022 New Year's Day (in lieu)
Employee and Family Assistance Program
Please see Employee Wellness for all contact options