Contact Us

Have a question? Not a problem. Get in touch with us in the way that works for you:

Benefit Inquiries

English/Français

Phone 780-431-4786

Fax 780-438-5304

Toll Free 1-877-431-4786

Travel Emergencies

Toll-free in Canada and USA: 1-888-772-2583.
In all other countries, or if you have difficulties with the toll-free number, call collect: 1-403-225-4289

Contact Form

General Inquiries

Phone 780-438-5300

Toll Free 1-877-438-4545

In Person or Mail

Allendale Centre East
Suite 301, 6104-104 Street NW
Edmonton, AB T6H 2K7

Hours of Operation

Contact Centre Hours (extended September–June)

7:30 a.m. – 5 p.m.
Monday to Friday

Office Hours

8 a.m. – 4:30 p.m.
Monday to Friday

Closed Days

Our offices will be closed on the following days:

December 24, 2019 open from 8 a.m. – noon
December 25-27, 2019 closed for Christmas break
December 31, 2019 open from 8 a.m. – noon
January 1, 2020 New Year's Day
February 17, 2020 Family Day
April 10, 2020 Good Friday
April 13, 2020 Easter Monday
May 18, 2020 Victoria Day
July 1, 2020 Canada Day
August 3, 2020 Heritage Day
September 7, 2020 Labour Day
October 12, 2020 Thanksgiving
November 11, 2020 Remembrance Day

Employee and Family Assistance Program

Please see Employee Wellness for all contact options