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Phishing campaign targeting ASEBP covered members

ASEBP received notice that a phishing attempt is being made on covered members. This phishing campaign is being carried out by a bad actor that is not affiliated with ASEBP in any way.

The subject of these emails is related to benefits being suspended with an urgent message for recipients to click an “activate” button or their account will be terminated. These emails are using a false and misspelled ASEBP logo and originating from an email address that does not end in “@asebp.ca.”

Please use anti-fraud best practices in responding to any and all emails. If a phishing message contains links that you clicked and shared personal information through, you should change your password immediately and contact your IT department.

If you have concerns or questions about your ASEBP account, please contact a benefit specialist at benefits@asebp.ca or call toll free at 1-877-431-4786.

Contact us

Case Assistant

Status: Full Time
Employment Type: Permanent
Competition Number: #25-08
Area: Disability Services

Position Summary

The Case Assistant is a supportive role to the Disability Services team. The Case Assistant functions to create additional capacity and supports front line claims staff by completing administrative tasks specifically related to sick leave cases and the ongoing management of disability cases.

Your Key Responsibilities

  • Taking direction of claims staff and keeping with process timelines.  
  • Gather and compile identified medical information required for Medical Assessment Referrals, Provider Referrals, CPPD, etc. and corresponding with identified recipients which can include service providers, the medical community, and covered members. 
  • Support employees through the process of applying for CPP Disability, from the initial application through receiving a decision and submitting an appeal (if required).
  • Draft and send written follow-up requests to medical and/or paramedical providers with outstanding requests. Contact providers via phone or email for follow up. 
  • Complete booking of assessments and services with health care and/or paramedical providers including confirmation of date, time and cost. 
  • Contact Covered Members to confirm and advise of assessment bookings.  
  • Contact Covered Members to complete travel and accommodation arrangement including booking, confirmation and issuing payments as appropriate. 
  • Review incoming invoices to cases, confirm item approval and process for payment. 
  • Draft and send written correspondence to covered members, employers and/or health care providers. 
  • Contact vendors to complete purchase and delivery of approved durable medical and/or ergonomic equipment. 
  • Provide absence coverage for administrative roles within Disability Services, including Disability Pay area. Ad Hoc & Coverage duties could include, report creation & distribution, meeting minutes, meeting scheduling etc. 

Your Education and Experience

  • High school plus one to two years of post-secondary education A minimum of one to three years of related administration experience.
  • One year to less than three years experience in health, insurance and/or benefit administration.

A combination of education and experience may be considered.

Your Abilities

  • Experience in a health, insurance, and/or disability management environment.  
  • Experience working in disability management software/task management systems is an asset 
  • Previous Case Assistant or Disability Management experience is required
  • Strong organizational and time management skills.  
  • Ability to organize workflow and priorities independently.  
  • Ability to work within a collaborative team environment to meet organizational goals.  
  • Proficiency with Microsoft Office including Word, Excel and Outlook.  
  • Strong written and verbal communication skills.   
  • Exceptional attention to detail.  
  • Bilingual French/English is an asset 

Unique Working Conditions

This position is eligible to participate in the hybrid workforce program.

How To Apply

If you have the required qualifications and would like to become a member of our team, please submit your resume by 4PM on Thursday, February 13, 2025.

No phone calls please. We thank all interested individuals, but only those candidates being considered for an interview will be contacted. ASEBP is an equal opportunity employer.

All offers of employment for this position are conditional upon satisfactory background and reference checks, which may include a criminal record check, a credit check, and/or education and employment verification. 

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