Introducing ASEBP's New Claims Form

ASEBP is pleased to announce the introduction of an updated Extended Health Care (EHC) and Vision Care claims form, effective January 15. This update is part of ASEBP's ongoing commitment to providing efficient and secure services to covered members. 

Why the New Form? 

Your experience is ASEBP's top priority. The new claims form enhances security by providing ample space for attaching receipts, ensuring all necessary documents are securely submitted. In addition, the form will feature a new mailing address specifically designed to speed up the claims process. This streamlines processing and demonstrates ASEBP's dedication to making things easier and more convenient for you. With itemized sections for receipts and claims, the form ensures all necessary information is clearly provided, minimizing errors, reducing processing delays, and improving the overall efficiency of handling claims.

What Does This Mean for You? 

• Simplified Process: Clear, itemized sections make filling out the form straightforward, saving you time and reducing the likelihood of errors. 

• Faster Processing: Ensuring all required information is provided upfront allows ASEBP to process your claims more quickly, getting reimbursements to you as soon as possible for paper claim submissions.  

Embrace the Convenience of Online Claim Submissions 

ASEBP strongly encourages submitting claims online through its user-friendly smartphone application, available on both iOS and Android devices. Online submissions offer several advantages: 

• Quick and Easy: Submit your claims in minutes without the need for paper forms or mail. 

• 24/7 Convenience: Submit claims anytime, from anywhere, using any device. 

• Faster Reimbursements Enjoy significantly faster claim processing, unaffected by postal delays or mailing time. 

• Real-Time Submission Confirmations: Receive immediate confirmation that a claim has been successfully submitted. 

• Enhanced Security: Protect your personal information with secure, encrypted digital submissions. 

To assist with online submissions, ASEBP has created a helpful "General Claims" interactive video that guides covered members through the process, step by step.  

Grace Period for Old Forms 

Understanding that transitions take time, ASEBP is offering a grace period until July 15, 2025, during which ASEBP will continue accepting the old claims forms. This grace period will allow covered members time to try out the online claim’s submissions and the new paper form before ASEBP retires the old form. (Note: Always make sure you sign the paper form to prevent delay in processing times)

Next Steps 

1. Access the New Form: The updated claims form will replace the existing form on the ASEBP website starting January 15. 
2. Try Online Submissions: Experience the convenience and security of submitting claims online at My ASEBP | Sign In, or on the My ASEBP mobile application.  
3. Need Assistance? For questions or help, ASEBP's team is ready to provide support. Please contact a benefit specialist, toll free, at 1-877-431-4786 or email at benefits@asebp.ca.  

ASEBP will be sharing more reminders with covered members and employers throughout the year. One terrific way to stay in-the-know is to follow ASEBP on Instagram and Facebook to view posts about benefit updates, important deadlines, changes, and more! If you have any questions, please contact us.