Enhancing Your Experience with ASEBP’s New Callback Feature

At ASEBP, our commitment to serving you better drives us to continuously innovate and improve our services. We are excited to introduce a new callback feature, designed specifically to enhance your experience when you reach out to us. 

Why This Matters to You 

Your time is valuable, and we understand the frustration of being on hold. Our new callback feature allows you to request a callback instead of waiting on hold, ensuring that you can get back to your day while we manage your request. Here is how it benefits you: 

• Convenience: Request a callback and continue with your activities. We will return your call as soon as a benefit specialist is available, so you don’t have to wait on hold. 

• Better Service: We are dedicated to providing exceptional support tailored to your needs. The callback feature is just one way we are making it easier for you to get the help you need when you need it. 

• Efficiency: By streamlining our operations, we can assist more members more effectively, reducing the potential likelihood of wait times. 

How It Works 

If you call ASEBP and encounter a wait time, you will have the option to request a callback. Simply follow the prompts, and a benefit specialist will return your call as soon as possible. Please note that callbacks may be recorded for quality assurance and training purposes. We will make one attempt to reach you, and if you miss the call, you are welcome to call us back at your convenience. 

Our Commitment to You 

At ASEBP, we strive to provide you with the best possible service. This new callback feature is a step towards ensuring you have a more convenient and efficient experience, as we continually seek to enhance the quality of our services through technological advancements. 

Thank you for your continued trust in ASEBP. We are here to support you and make your experience with us as positive and efficient as possible. 

Stay Updated 

ASEBP will be sharing more reminders, innovations, and advancements with covered members and employers throughout the year. One terrific way to stay in-the-know is to follow ASEBP on Instagram, Facebook, or X to view posts about benefit updates, important deadlines, changes, and more! If you have any questions, please contact us.