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Phishing campaign targeting ASEBP covered members

ASEBP received notice that a phishing attempt is being made on covered members. This phishing campaign is being carried out by a bad actor that is not affiliated with ASEBP in any way.

The subject of these emails is related to benefits being suspended with an urgent message for recipients to click an “activate” button or their account will be terminated. These emails are using a false and misspelled ASEBP logo and originating from an email address that does not end in “@asebp.ca.”

Please use anti-fraud best practices in responding to any and all emails. If a phishing message contains links that you clicked and shared personal information through, you should change your password immediately and contact your IT department.

If you have concerns or questions about your ASEBP account, please contact a benefit specialist at benefits@asebp.ca or call toll free at 1-877-431-4786.

Contact Us

Have a question? Not a problem. Get in touch with us in the way that works for you:

Benefit Inquiries

English

Email benefits@asebp.ca

Fax 780-438-5304

Toll Free 1-877-431-4786

Online Booking in-person meeting, video meeting, or call back during Reception hours

Travel Emergencies

Toll-free in Canada and USA: 1-888-772-2583.
In all other countries, or if you have difficulties with the toll-free number, call collect: 1-403-225-4289

Contact Form

General Inquiries

Phone 780-438-5300

Toll Free 1-877-431-4786

Mail

Allendale Centre East
Suite 301, 6104-104 Street NW
Edmonton, AB T6H 2K7

Hours of Operation

Contact Centre Hours - September to June

Contact Centre Hours - July and August

7:30 a.m. – 5 p.m.
Monday to Friday

Online Booking

In-person meeting
9:15 a.m. – 3 p.m.
Monday to Friday

Video meeting, or phone call
7:30 a.m. – 3:30 p.m.
Monday to Friday

8 a.m. – 4:30 p.m.
Monday to Friday

Online Booking

In-person meeting
9:15 a.m. – 3 p.m.
Monday to Friday

Video meeting, or phone call
8:00 a.m. – 3:30 p.m.
Monday to Friday

Reception Hours - Year round

Open for scheduled meetings
9:15 a.m. – 3 p.m. (closed 12:15-12:45 p.m.)
Monday to Friday

Closed Days

Our offices will be closed on the following days:

January 1 New Year's Day
February17 Family Day
April 18 Good Friday
April 21 Easter Monday
May 19 Victoria Day
July 1 Canada Day
August 4 Heritage Day
September 1 Labour Day
September 30 National Day for Truth & Reconciliation
October 13 Thanksgiving
November 11 Remembrance Day
December 25-29 Holidays

Employee and Family Assistance Program

Toll-free: 1-855-933-0103
Inkblot Platform: www.inkblottherapy.com/ASEBP
For program information: wellness.asebp.ca/efap

Media Room

Looking for a story? We’re happy to work with you to share compelling stories about ASEBP, so don’t hesitate to get in touch.

Email NikkiB@asebp.ca

Phone 780-340-7483

Contact your employer or ASEBP case manager (Extended Disability Benefit recipients only) if you want to request a printed T4A but need to update your mailing address in My ASEBP.