Employee and Family Assistance Program
The Employee and Family Assistance Program (EFAP) is included in your ASEBP benefits, and accessible through a third-party provider, GreenShield. Your EFAP can be used in conjunction with Extended Health Care (EHC) to help you get the most out of your ASEBP benefits throughout the year.
ASEBP covered members and their dependents each receive a free yearly service allotment per calendar year.
Not sure which EFAP service is right for you? Create an account to use GreenShield’s Care Navigation tool on GreenShield+ to find the best services or resources based on your health needs.
Using your EFAP
Mental Health Services
Receive confidential in-person or virtual therapy and mental health support. Match with a counsellor best suited for your needs. Yearly service allotments are noted next to each service.
Once all counselling hours are used, you can continue with your chosen mental health professional at a rate lower than the national average and submit your receipts to ASEBP for reimbursement through the psychology benefit under your EHC benefits.
Crisis support is available through GreenShield (24/7/365) toll-free, by calling 1-833-707-4747.
00Individual CounsellingFour Hours
Book a free 15-minute consultation to ensure you find the right practitioner for your needs. If you’re struggling with feelings of depression, anxiety, burnout, or looking for support with navigating a difficult situation, access one-on-one counselling through your EFAP. Get started.
01Couples and Family CounsellingFour Hours
Book a free 15-minute consultation to ensure you find the right practitioner for your family’s needs. Get support with navigating conflict, communication challenges, major life events, and more. Get started.
02Children's Mental HealthBy request
In partnership with Mightier, GreenShield offers an at-home, play-based program that helps children explore emotions and practice coping skills that’s clinically validated to help kids 4 to 14 build stronger emotional regulation abilities. Get started.
03Indigenous Mental HealthBy request
In partnership with Noojimo, GreenShield offers a culturally safe mental wellness care for self-identified Indigenous people. Includes individual counselling, group and family counselling, and mental wellness education. Get started.
04First Step ProgramAs needed
GreenShield offers a series of e-learning modules designed to provide a non-clinical approach to raising awareness and building mental health resiliency through actionable strategies. This program is best suited for people experiencing mild to moderate symptoms of depression and anxiety. Get started.
05Digital Cognitive Behavioural Therapy (CBT) As needed
If you’re experiencing symptoms of mild to moderate depression or anxiety, you can take control of your mental health through GreenShield’s Digital CBT program with interactive learning modules, tools and coaching to help you develop positive coping strategies and reduce life-disrupting symptoms without the wait. Get started.
Total Health and Life Services
Get access to more than 100 types of practitioners to help you navigate life’s challenges and achieve your personal goals. Yearly allotments are noted next to each service.
Once you have used the yearly allotment for a service, you can continue with your chosen provider and submit your receipts to ASEBP for reimbursement through your Health Spending Account (HSA), your Wellness Spending Account (WSA), or your EHC benefits, if applicable. We recommend contacting a Benefit Specialist at benefits@asebp.ca or 1-877-431-4786 to confirm coverage.
00Personalized Nutrition Assessment + 3 hours
Manage your nutritional needs and goals through GreenShield’s personalized nutrition program, which includes an assessment, three hours with a registered dietitian, and access to a personalized nutrition platform. Get started.
01Life TransitionsFour Hours
Big changes in life (think: becoming a parent or planning to retire) often come with big emotions. If you find yourself wondering if you are making the right choice, or, if you are in the earlier stages of planning and want some guidance, this service can help.
Information and support for those planning a family, who need parenting advice or support with childcare, eldercare, or teens. Also includes support through marriage, divorce, and becoming an empty nester.
02Health CoachingFour Hours
Receive support with navigating the healthcare system and advice on any health-related issues, plus access to focused programs for nicotine and alcohol addiction. Get started.
03Career CoachingFour Hours
Connect with a career consultant or counsellor to receive guidance and practical strategies for starting and furthering your career, resume review and building, interview preparation, navigating workplace relationships, changing career direction, and more. Get started.
04Financial AdviceUnlimited
Get unlimited access to professional financial advisors offering solutions-focused advice on topics like managing debt, budgeting, taxes, saving for retirement, and more. Get started.
05Legal AdviceUnlimited
Get unlimited legal information from experienced attorneys in your area, who can provide advice on things like real estate law, family law, estate planning, divorce law, and more. Excludes consultation on labour law. Get started.
Get started
Create a GreenShield+ account to start using your EFAP benefits. To register, you’ll need:
- Your ASEBP ID number. Find it on MyASEBP.
- Your employer’s organization code. If you don’t know the code, contact an ASEBP Benefits Specialist: 1-877-431-4786.
- Use your personal email address when setting up your account.
Have you previously accessed your EFAP benefits through Inkblot? Follow the steps in this step-by-step document to connect your account.
For GreenShield+ login and registration support, contact GreenShield toll-free at 1-888-525-7587, or by email at support@greenshield.ca.
Looking for additional resources? Visit the Guides and Posters section of ASEBP’s Wellness Hub for program posters and brochures developed by GreenShield.
