Northern Alberta Flood Support
As the situation in northern Alberta continues to evolve, we want you to know that our thoughts are with everyone affected. Furthermore, as a member of the ASEBP family, our commitment to you extends far past our benefit offerings. As such, if there’s anything we can do to assist you and your family during this difficult time, please don’t hesitate to contact us—we’re here to help.
In the meantime, we’ll be reaching out to affected covered members either by email from us or letter through your employer. More specifically, we wanted you to be aware of the following support:
- We'll be holding mail for covered members living in the affected area at our office.
- If you were forced to leave your home without your prescription medications or medically-necessary items (e.g. braces, canes, etc.), we can assist you with early medication pick-ups, duplicate prescription refill requests and medical appliance requests. Please contact us as soon as possible so we can make the appropriate arrangements.
- Our Employee and Family Assistance Program (EFAP), Homewood Health, offers a number of supports including trauma crisis support, counselling, tip sheets for supporting employees affected by a natural disaster and coping strategies.
- Regarding applications, if you're in the application process for any of our plans (e.g. Extended Disability Benefits, Leave of Absence, Early Retirement, etc.)—don't worry, deadlines will be extended to accommodate this crisis. If you have a pending application, rest assured that it will be reviewed in a timely manner so there are no delays or lapses in your coverage.
- For faster claim processing times, we recommend you submit your claims through either My ASEBP or the My ASEBP Mobile App. Furthermore, to ensure you’re reimbursed as quickly as possible, we recommend you confirm you have up to date banking information on My ASEBP.
- Homewood Health has released a resource sheet for community-based natural disasters, outlining concerns, reactions and suggestions in both English and French.
Please stay safe and follow directions from local authorities to ensure you and your neighbours remain out of harm’s way. For more important information pertaining to the flood, please visit the Alberta emergency updates website.