ASEBP is currently rolling out an upgrade to improve the My ASEBP app. During this update, some users may temporarily experience issues such as difficulty logging in or accessing certain features.
Thank you for your patience while these improvements are being implemented.
What to do if you can’t log in to the My ASEBP app?
You will still be able to access My ASEBP through the desktop version at my.asebp.ca
Log in through the browser on your phone or computer, with the same credentials. You will be able to access all the same features available to you on the mobile app.
Can I update or reinstall the app manually?
Updating or reinstalling the app manually may resolve log in issues.
- Check to see if there is an update available in the App Store or Google Play Store.
- If there is an update available, click update.
- If no update is available, delete the app from your device.
- Restart your phone or tablet.
- Reinstall the app from the App Store or Google Play Store.
- Open the app and try logging in again.
What if the issue continues?
If you are still unable to log in after reinstalling, please contact ASEBP with details about your device and the error message on your screen. In the meantime, you can continue using My ASEBP through your phone or computer browser at my.asebp.ca for full access.