Please note: our Edmonton office is currently closed to walk-in visitors due to COVID-19. Click here for up-to-date information about your benefits and COVID-19. 

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NOTE: This information is only current as of Apr 6, 2020. Please visit asebp.ca for the most up-to-date information.

Notice Regarding COVID-19

Situational Update #7 (March 30, 2020, 2 p.m.)

Changes to Maintenance Medication Fee Limits

Effective immediately, we are temporarily suspending the limits on the number of maintenance medication dispensing fees that are covered in a year. Due to the ongoing COVID-19 situation, Albertans are limited to a 30-day supply of any prescription medication as a proactive means to protect the drug supply for Albertans. This means that people currently on maintenance medication will be filling their prescriptions monthly, instead of a few times per year. Because we realize this situation is out of your control, we are waiving the additional fees normally charged for filling your prescription more often than what your plan permits

Staying Healthy and Informed

To help you understand your benefits during this time, we’ve pulled together some COVID-related resources to help. 

Click “expand all” and scroll down. Your searched term will be highlighted.

Connect with us

In order to protect the health and well-being of our covered members and employees, our Edmonton office will be closed to walk-in visitors, effective Monday, March 16. At this time, we’d like to remind members of all the digital ways to get in touch with us!

Phone or email

Have questions, concerns or benefit inquires? Get in touch with us in the way that works best for you. Visit Contact Us for full details. For general inquires, we can be reached at 780-438-5300 or toll-free at 1-877-438-4545. 

My ASEBP

Visit My ASEBP to view upcoming notices, submit and check the status of claims, look up service providers and check benefit balances. When possible, we ask that you avoid sending us physical mail and instead consider submitting claims digitally. If you have questions or concerns, please contact one of our benefit specialists at 780-431-4786 or email us.  

My ASEBP Mobile App

Covered members can also login to the My ASEBP Mobile App to submit and check the status of claims, look up service providers and check benefit balances. 

Homewood Health

Through homeweb.ca, covered members can login to access their Employee and Family Assistance Program, which connects them with a wide range of supports and resources. This resource is available 24-7 in both English and French, is completely confidential and free to utilize for covered members. 

Homewood Health’s e-Ap

To download, search “Homewood e-Ap” on your Apple or Android device’s app store. Once downloaded, use your Homeweb login information to access the app. If you do not have a Homeweb account, simply use the sign-up button on the app’s login screen to sign up.  

With e-Ap, you will have access to: 

  • Expert articles, e-courses and assessments; 
  • One-touch phone access to Homewood Health’s Client Services Centre and live chat service, HomeChat; and 
  • i-Volve, an online Cognitive Behavioural Therapy resource for depression and anxiety. 

To learn more, visit Homeweb.ca/app or contact Homewood Health by phone: 

English: 1-800-663-1142 
French: 1-866-393-9505
 

Travel

ASEBP offers comprehensive health and limited dental coverage for emergency expenses while you’re travelling outside of Canada. With Spring Break just around the corner, it is important if you are travelling to understand your Travel Emergencies benefits and how COVID-19 may impact them. 

There are several active travel health notices for COVID-19. Each country or area may have different levels of risk. These risk levels may change as the COVID-19 event evolves internationally. 

Those currently abroad

Canadians who are currently abroad and trying to get home, or who are in need of emergency consular assistance, can call Global Affairs Canada’s 24/7 Emergency Watch and Response Centre in Ottawa at +1 613-996-8885 (collect calls are accepted where available) or email sos@international.gc.ca.

Please note that if you are currently abroad, you do not need to return home within a specific number of days to retain your coverage. Your coverage will remain intact based on existing eligibility rules while you are away.
 

Travel to areas with active travel health notices

If you choose to travel to a country, region or city under a Government of Canada-issued “Avoid Non-Essential Travel or Avoid All Travel” advisory, also known as active travel health notices or formal travel advisories, there are certain limitations to ASEBP Travel Emergencies benefits. The advisory must be issued prior to your departure date for the limitations to be enforced.

If expenses related to a travel advisory are incurred in a country, region or city for which the Government of Canada has issued a formal travel advisory, those expenses will not be covered by your Travel Emergencies benefits. 

However, if the incident is unrelated to the travel advisory, then expenses would be covered. For example, if you are in an area with formal travel advisory regarding COVID-19 and experience a heart attack, your expenses related to the heart attack would be covered.

Travel to areas with no active travel health notices

If you are travelling to an area not under an active health notice and become ill due to COVID-19, eligible expenses will be covered. If, while you are on vacation, a formal travel advisory is issued for the area where you are, your eligible expenses will continue to be covered for the duration of your stay.

If you are in an area not under an active health notice and are required to be quarantined due to COVID-19, ASEBP will not be responsible for additional accommodation or travel expenses incurred due to the quarantine, whether you are ill or not.

For more details about what is and isn’t covered, please see Travel Emergencies

Employee and Family Assistance Program (EFAP)

With everything that’s going on with the COVID-19 situation, there is no doubt that this is a challenging time for us all. The Employee and Family Assistance Program (EFAP), administered through Homewood Health, provides completely confidential support services to eligible ASEBP covered members and their dependants, free of charge. If you are feeling stressed, overwhelmed or could use someone to talk to, we encourage you to reach out. During the COVID-19 pandemic, Homewood Health is offering online and over-the-phone assistance, 24/7. The EFAP includes supports like:

  • personal counselling
  • stress management
  • family support services
  • dealing with workplace change
  • financial counselling
  • relationship solutions

You can access EFAP services several ways:

  • Homewood Health e-Ap (search “e-Ap” in your phone’s app store)
  • Phone:

    English contact numbers
    1-800-663-1142
    TTY: 1-888-384-1152
    International (call collect): 604-689-1717

    French contact numbers
    1-866-398-9505
    ATS: 1-866-433-3305
    Appels internationaux (frais virés acceptés) : 514-875-0720
  • Access the information you need when it’s most convenient for you with Homeweb—your online resource for e-learning, interactive tools, health and wellness assessments and a library of health, life balance and workplace articles.

Here are some additional resources and information:

Extended Disability Benefits (EDB)

For those of our covered members on Extended Disability Benefits (EDB), please note the below.

In an effort to minimize extra demand on the health care system, we’re advising covered members to: 

  • use electronic requests to have their health care providers complete EDB application forms 
  • submit their Early Intervention Program (EIP)/EDB applications to ASEBP by either email or fax 

Covered members who are on sick leave or EDB should update their My ASEBP email addresses to a personal (non-work) email to prevent loss of access if workplaces terminate workplace email access. 

If a covered member is working part-time (i.e. during EIP, Rehabilitation Employment or Progressive Disability) and they cannot continue due to COVID-19 workplace changes, there will be no changes to their EIP/EDB eligibility 

Message from our CEO

March 16, 2020

To our Covered Members and Employer Groups,

There have been a number of developments over the weekend and as promised, we are providing you with updated information with regards to how ASEBP will be doing business during this time. 

With the recent announcement by the Government of Alberta to close all K-12 schools, licensed child care facilities, out-of-school care programs and preschool programs, we have decided to close the ASEBP reception area and have advised that all ASEBP employees and consultants that are able to work from home should do so. This change is in effect as of today. 

We will be continuing to conduct our normal business operations at this time, which includes keeping our phone lines open. This may mean that you might hear more noise in the background than usual when calling us. We ask for your patience and understanding if that happens. Our staff are committed to ensuring the same high quality customer service that you have come to expect, while also managing how these new developments impact their lives outside work. 

Going forward, we are continuing to pay close attention to the information and resources in place provided by Alberta Health Services, the Government of Alberta and the Public Health Agency of Canada/Government of Canada.  We'll also continue to follow and implement appropriate COVID-19 protocols, rooted in care and expertise from the experts.

We continue our commitment to update you as this information changes through our COVID-19 webpage on our website, social media channels, email, and other channels. 

Thank you for your continued support during this unprecedented time. 

Sincerely, 

Kelli Littlechilds
Chief Executive Officer, ASEBP
 

 

March 13, 2020

To our Covered Members and Employer Groups,

With all that is going on in the world right now, we want you to know that nothing is more important than the health and well-being of not only our covered members but also our employees.

We are committed to leading with care, transparency and making our decisions based off facts and science—relying on the experts to support our actions so we are always doing what’s best for you and the communities you serve.

For the last few weeks, we have been closely monitoring and having important conversations so that we can ensure that we are not only able to meet the benefit needs of our covered members, but also ensure that you have the information you need to make informed decisions, especially as it relates to travel.  

We know that there is a vital need to protect our staff and those visiting our offices, while still providing the support you have come to know and expect from us. In order to do this, we are paying close attention to the information and resources in place provided by Alberta Health Services, the Government of Alberta and the Public Health Agency of Canada/Government of Canada.  

As such, we are cancelling and/or postponing any in-person RITE information sessions, benefit sessions, Mental Health First Aid training sessions and on-site visits by ASEBP employees. In the meantime, we’ll be exploring alternative delivery methods (e.g. online sessions) for any in-person presentations. We will continue to work diligently to provide exceptional customer service while implementing measures to reduce any potential exposure risks. 

Looking ahead, we will continue to follow and implement appropriate COVID-19 protocols, rooted in care and expertise from the experts. Given the fluid and evolving nature of this situation, this information could change. We promise to provide updates in a timely manner on our website, social media accounts, via email and other channels. 

On behalf of the entire leadership team, I thank you for your patience and understanding as we continue to address this evolving situation. 

Sincerely, 

Kelli Littlechilds

Information about COVID-19

COVID-19 is a fluid and changing situation and, as such, information about the virus continues to evolve. 

For information about the disease, how it is spread, quarantine details and prevention, please visit one of the following health organizations for the most up-to-date and accurate information:

Earlier situational updates

Situational Update #6 (March 25, 2020, 12:30 p.m.)

Your Current Contact Information

During this time when you may or may not be at the office and have access to your work email, it’s important that we have accurate contact information for you. We may be sending documents or additional information to you via email during this time in case there are any disruptions in postal delivery service. Please update your My ASEBP email address to a personal (non-work) email so you don’t miss any important communication from us. If you’re unsure which email address you have on file, we encourage you to log in to My ASEBP or the My ASEBP Mobile App and visit My Profile to check and update your address, if necessary. 

Text4Hope

We’re all adjusting to the new normal: juggling work and home life in a new way, all while doing our best to stay positive and healthy. To offer some help to Albertans, Alberta Health Services (AHS) has released a new text-based program, Text4Hope. It’s a free resource that Albertans can access for support and encouragement during the COVID-19 pandemic, and provides daily text messages to help people manage their mood. 

To subscribe, Albertans should text COVID19HOPE to 393939. More information is available on the AHS website

Situational Update #5 (March 19, 2020, 10:30 a.m.)

Mail Processing Delays

When possible, we ask that you avoid sending us physical mail and instead consider using digital means to connect with us. Any mail that we receive will be subject to processing delays due to the ongoing COVID-19 situation and providing flexibility in staffing levels, should they be needed. 

Extended Disability Benefits 

For those of our covered members on Extended Disability Benefits (EDB), please note the below.

In an effort to minimize extra demand on the health care system, we’re advising covered members to: 

  • use electronic requests to have their health care providers complete EDB application forms 
  • submit their Early Intervention Program (EIP)/EDB applications to ASEBP by either email or fax 
     

Covered members who are on sick leave or EDB should update their My ASEBP email addresses to a personal (non-work) email to prevent loss of access if workplaces terminate workplace email access. 

If a covered member is working part-time (i.e. during EIP, Rehabilitation Employment or Progressive Disability) and they cannot continue due to COVID-19 workplace changes, there will be no changes to their EIP/EDB eligibility 

Fraud Alert – Phone and Online

Alberta Health Services has posted an alert indicating that they are receiving reports of a phone scam in which residents are told they have tested positive for COVID-19. The caller then asks for credit card information

AHS will never call & ask for credit card information. Please hang up immediately and report by calling the non-emergency line for local law enforcement.

Additional to this, there are a number of online scams and risk being reported at this time. 

With many people looking for accurate information about COVID-19, many are turning to online news portals, government and health organization sites. Unfortunately, cyber-criminals are exploiting interest in the outbreak to carry out malicious activity using several spam campaigns revolving around the outbreak.

These include emails that look like they come from reputable organizations like Public Health Agency of Canada, Centers for Disease Control and Prevention (CDC) or websites that look like legitimate websites. If a website asks you to log-in with your Outlook email and password, close out of the site as it is a spam site. If an email asks you to click on a link, close out as it is most likely spam.

Situational Update #4 (March 17, 2020, 2:30 p.m.)

Alberta has declared a state of emergency under the Public Health Act. New public health measures are now recommended to limit the time Albertans spend in large crowds and crowded spaces. Please visit the Government of Alberta’s COVID page for more information.

For those Canadians currently abroad and trying to get home, please see Travel for important contact information.

See information about your Employee and Family Assistance Program (EFAP)

Situational Update #3 (March 16, 2020, 1:45 p.m.)

Homewood Health, our third party Employee and Family Assistance Program (EFAP) provider, will be suspending face-to-face counselling sessions effective immediately and instead conducting sessions over the phone or online. 

If you have an in-person session booked already, you will be contacted shortly by the person you were seeing or by Homewood Health. They’ll work with you to make the process clear and simple, ensuring you understand how you will connect with the counsellor for your session. 

Please see this document released by Homewood Health, which explains things further.

See an updated message from our CEO.

See new information about connecting with us.

Situational Update #2 (March 15, 2020, 8:30 p.m.)

In order to protect the health and well-being of our covered members and employees, our Edmonton office will be closed to walk-in visitors, effective Monday, March 16.

Please note that we’ll remain open to serve your benefit needs by phone and email and will continue to provide you with timely updates as this situation continues to evolve.

Situational Update #1 (March 13, 2020, 2:30 p.m.)

With all that is going on in the world right now, we want you to know that nothing is more important than the health and well-being of not only our covered members but also our employees.

We are committed to leading with care, transparency and making our decisions based off facts and science—relying on the experts to support our actions so we are always doing what’s best for you and the communities you serve.

For the last few weeks, we have been closely monitoring and having important conversations so that we can ensure that we are not only able to meet the benefit needs of our covered members, but also ensure that you have the information you need to make informed decisions, especially as it relates to travel.  

We know that there is a vital need to protect our staff and those visiting our offices, while still providing the support you have come to know and expect from us. In order to do this, we are paying close attention to the information and resources in place provided by Alberta Health Services, the Government of Alberta and the Public Health Agency of Canada/Government of Canada.